Delivery £20 for all of West Lothian.

Approximate delivery costs for other areas in central Scotland are:
Lanarkshire Council: £25 - £80
Falkirk Council £25 - £80
Edinburgh Council £25 - £100
Stirling Council £ 30 - £120

We can also deliver anywhere within the UK but all costs are dependant on item and location.

For more information, please contact us directly.
Phone: 01506 652 230
Email: info@homeaidwestlothian.org

Although we can’t provide an accurate time slot on the day, if you request it we can ring you 30 mins prior to our arrival.

We don’t have any set restrictions on which floors we would deliver to but the final decision will be at our driver’s discretion. Please do provide any information you think would be useful to know ahead of arranging this.

Thanks so much. Either drop of small items at any our stores, larger  furniture items can only be donated to Gideon street in Bathgate or call 01506 652230 to arrange a collection.

We do accept the following items:
- furniture in good condition
- white goods and small electricals in working condition
- bric-a-brac
- glass items or mirrors
- lamps
- new underwear, although we would suggest donating underwear to Smalls For Alls which is another Scottish charity doing great work: https://www.smallsforall.org/
- we can accept plants but definitely not animals!

We do not accept the following items:
- wall units
- flat pack furniture
- kitchen cabinets
- taxidermy
- sex toys

Note: Fire labels are required on all sofas and mattresses.

If you’re not sure you can see examples of products on our website

As always, the final decision of what we accept will be made by the Home Aid shop team or drivers.

Please don’t leave items outside. There’s potential that these will be damaged and any collections are very much at our drivers’ discretion. If we are unable to accept an item you would then be responsible for moving it back inside.

If you cannot drop smaller items off, please call 01506 652230 or fill in an online form and we can arrange a collection.

All items must be in a good usable condition by someone else. If you wouldn’t be happy with it then it’s unlikely someone else will be.

Small electricals and white goods should be in decent working order and preferably cleaned prior to collection.

Mattresses and sofas must be stain free. If you’re unsure, please do ask a member of staff when you’re booking a collection. You can also upload photos of your item when booking a collection.

Note: All collections will be accepted at the discretion of our drivers and their decision will be final.

Please always prepare your item for collection in time for our drivers to arrive. This means removing any unnecessary items - washing from a washing machine, food from an oven and any clutter.

White goods should be switched off and disconnected and please don’t use these on the day of collection.

Beds should be dismantled and ready for collection. Ironmongery/headboards should be removed and any screws placed in a bag for collection.

Please also clear any exit routes in preparation for our drivers to allow them to easily move items you are donating. Removing any trip hazards and even pictures from a wall if you think they might get in the way.

We can have a member of our team come out and look at suitable items and advise what we would take before you book in a collection, we unfortunately cannot clear out items not suitable for donation.

Please contact us directly to discuss this further.

Collections are for arranged items only and we won’t accept additional items unless they have been booked in.

We collect and deliver between 9am - 4pm, Monday - Friday.

We can delivery items outside West Lothian but do not collect.

Yes, if it is faulty you can return an item within 28 days of purchase. Unfortunately if you have simply changed your mind about the item, we cannot accept a return. Please refer to our Returns Policy.

Unfortunately not. It is the customer’s responsibility to ensure any items purchased from us fit the space intended, therefore we are not able to accept a return on this basis.

No, items need to be ready for collection our drivers cannot uninstall when there.

We won’t be able to refund delivery or installation costs if you choose to return an item.

Yes we will charge an additional fee to have white goods installed. Please contact us on 01506 652 230 to arrange this.

As with any larger item, we might need to dismantle a bed in order to be able to deliver it. If you would also like us to assemble it when we deliver it there will be an additional charge for this. Please contact us on 01506 652 230 directly to arrange this.

Yes, we can complete a basic cooker installation and we will provide all fixtures/fittings/cables etc required.

If you are installing a cooker you have purchased from us, you will need to provide any additional fixtures/fittings/cables.

We are based in Bathgate, West Lothian at two locations: our Big Warehouse on Gideon Street and our Wee Shop on George Street. We also have a shop at Almond Housing in Craigshill, Livingston.

Home Aid sell a selection of larger items of second-hand furniture (such as dining room tables, coffee tables, beds, sofas, cupboards, drawers),  ex-display and second-hand white goods as well as bric-a-brac, books, DVDs, clothes and other smaller items.

Most of our items are recycled goods but we also stock new white goods and beds.

Pigeons know a good place to setup a home when they see one, so make a very fitting set of mascots.

Yes. All electrical items are PAT tested in-house by us to ensure that you are buying perfectly safe and useable products from us.

PAT test is a routine inspection of some types of electrical appliance to check they are safe to use. Its purpose is to prevent electrical accidents in homes and workplaces. For more information visit our page on PAT Testing.

Yes. You can reserve an item by paying a deposit or alternatively we offer a layaway service and can allow up to 4 weeks for you to fully pay for the item.